Terms of Service

Welcome to vrindkavi.shop (referred to as the “Website” or “Site”). Vrindkavi and its affiliates offer website features, products, and services when you visit our site, shop at vrindkavi.shop, use Vrindkavi store products and services, or employ software provided by Vrindkavi in relation to any of these activities. Vrindkavi provides its services under the following conditions. This user agreement establishes a relationship between you (referred to as End User, Buyer, Registered User, or Customer) and us (www.vrindkavi.shop or Company). This document serves as an electronic record in compliance with the terms of The Information Technology Act (2000) and its applicable regulations, encompassing all provisions related to electronic records as amended by the Information Technology Act (2000), as applicable. Please note that this electronic record is generated by a computer system and does not necessitate any physical or digital signatures. In the event of any conflict between the terms outlined in this agreement and any other document, the terms stated in these Terms and Conditions shall take precedence for the purpose of using the Website.

1. INTRODUCTION
The domain name vrindkavi.shop is registered in the name of ADVAROHI, a company registered under Companies Act, (2015), having registered offices at 27/151A, Nagla Dhani, Vijay Nagar, Agra, Uttar Pradesh - 282005.

2. RIGHT TO CHANGE
Vrindkavi retains the exclusive authority to revise or amend these Terms and Conditions at any moment, without prior notification. Hence, we recommend that you review these Terms and Conditions each time you make a purchase or use our website.

3. PRIVACY
Your privacy is of utmost importance to us. We acknowledge that you and your personal information are among our most valuable assets. We handle and safeguard your information, including any sensitive financial data collected, in compliance with the Information Technology Act (2000) and its amendments. This involves employing physical and technological security measures. We process your personal data in accordance with our Privacy Policy.

4. ELECTRONIC COMMUNICATIONS
When you use our services or contact us via email, you are engaging in electronic communication. By using our services, you consent to receive electronic communications from us. We will contact you via email, post notices on this Website, or through other services. You agree that all agreements, notices, disclosures, and other communications provided to you electronically fulfil any legal requirements necessitating written communication. These legal requirements are in accordance with the Indian Information Technology Act (2000) and its applicable regulations, as well as the amended provisions related to electronic records in various statutes, as modified by the Information Technology Act (2000), as applicable.

5. INTELLECTUAL PROPERTY RIGHTS
Vrindkavi owns all intellectual property rights to the Website, including copyrights, patents, trademarks, and more. You may not use, reproduce, or distribute any content from the Website without authorization. Users must not upload protected material without permission. Vrindkavi is not obligated to mark copyrighted or trademarked material. Users are responsible for any infringement. By submitting material, users grant Vrindkavi the right to use it globally. This applies to Vrindkavi’s subsidiaries, affiliates, and third-party providers. They can enforce these provisions directly.

6. TRADEMARKS
The Website contains copyrighted material, trademarks, and other proprietary information, such as text, software, photos, videos, music, and more, all protected by copyright laws. Vrindkavi holds the copyright for the selection, arrangement, and original content. Users may not modify, publish, sell, or create derivative works from the content. You can only download, print, or save copyrighted material for personal use. Any copying or redistribution requires permission. Users must not alter or remove attributions, trademarks, or copyright notices. Downloading copyrighted material does not grant ownership rights. Trademarks on the Website belong to Vrindkavi unless otherwise stated or licensed.

7. INTELLECTUAL PROPERTY RIGHTS COMPLAINTS
Vrindkavi acknowledges and upholds the intellectual property of others. If you suspect that your intellectual property rights have been violated through unauthorized copying, please file a complaint with our ‘customer care’ via the provided email.

8. USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS
If you use the Website as a Registered User, you confirm that you have the legal capacity to enter into contracts as defined by the Indian Contract Act (1872). Vrindkavi reserves the right to terminate your membership and deny you access to the Website if it comes to our attention or is determined that you are under the age of 18 years. You are responsible for safeguarding the confidentiality of your user ID and password. All activities under your user ID and password are your responsibility. You agree to provide accurate and complete information about yourself as required by the Website during registration or via a third-party site through which you access the Website. If you provide false, inaccurate, outdated, or incomplete information, or if we have reasonable grounds to suspect such inaccuracies, Vrindkavi has the authority to suspend, terminate, or block your membership access to the Website indefinitely, in accordance with the Agreement. To complete your purchase, the Site requires your consent to send you both administrative and promotional emails. These emails may include updates on your account activity, details about your purchases, and information about our products and promotional deals. If you wish to stop receiving promotional emails, you can easily unsubscribe by clicking the link provided at the bottom of any email from us. For more information, please refer to our Privacy Policy. Please note that any offers mentioned in promotional messages sent via email/SMS/MMS are subject to change at the sole discretion of Vrindkavi, and we are not obligated to inform you of such changes. You agree not to host, display, upload, modify, publish, transmit, update, or share any information from the website that:

  • pertains to someone else and for which you lack any legitimate rights;
  • is highly harmful, harassing, blasphemous; constitutes defamation, obscenity, pornography, paedophilia, harm to minors, invasion of privacy, hate speech, racial or ethnic offensiveness, disparagement, or promotion of illegal activities such as money laundering or gambling in any form that is against the law;
  • violates any currently applicable law and breaches patents, trademarks, copyrights, or other proprietary rights;
  • misleads the recipient about the source of such messages or conveys highly offensive or threatening information; impersonates someone else;
  • impersonates another person;
  • contains software viruses or any other code, files, or programs intended to disrupt, damage, or restrict the operation of computer resources;
  • Endangers the unity, integrity, defence, security, or sovereignty of India, disrupts harmonious relations with foreign nations, threatens public order, encourages the commission of any punishable offense, obstructs investigations, or displays disrespect towards any other country.

9. BILLING
The price of our products on vrindkavi.shop is the Maximum Retail Price (MRP) for that specific product. This MRP includes all local taxes applicable in India. Depending on the shipping destination, additional taxes may be imposed. The tax rate applied to your order covers both state and local taxes based on the shipping address. Vrindkavi retains the right to collect taxes and any additional fees it incurs beyond standard taxes. Delivery charges, which may encompass postage and shipment fees, may also be applied depending on your country.

10. GIFT CARD & CREDIT NOTE POLICY
Gift cards purchased from our website will be delivered via email. We do not send separate physical copies of gift cards purchased online. Gift cards cannot be used to purchase additional gift cards, nor can they be exchanged for cash. You can redeem the value of a gift card partially in multiple transactions, both on our website and at all our stores across India, using the same code. If the order total exceeds the gift card amount, any remaining balance must be paid using debit card, credit card, or net banking. Please ensure the safety and security of your gift cards, as Vrindkavi will not be held responsible for lost, stolen, or unauthorized redemptions.
Gift cards remain valid for one year from the date of purchase. Please note that gift card policies are subject to change without prior notice.

11. CATALOGUE PRICING
Switching your country selection will result in charges based on the price list specific to that country, and not subject to currency conversion rates. Our international catalogues are priced in INR for customers in India and for all other international customers. Please be aware that certain products may not be available for delivery in your chosen country due to import and trade restrictions.

12. ORDER CANCELLATION BY VRINDKAVI
Due to unforeseen circumstances, there may be situations where certain orders, even if validly placed, cannot be processed or dispatched. Vrindkavi reserves the exclusive right to decline or annul any order for various reasons. Instances that might lead to order cancellation include limitations on product quantities, inaccuracies or errors in product details or pricing, issues identified by our credit and fraud prevention department, or concerns regarding product quality. In some cases, we may require additional verifications or information before approving an order. We will communicate with you if any part of your order is cancelled or if we need extra information to proceed. If your order is cancelled after your payment via credit card, debit card, or any other payment method has been processed, the corresponding amount will be refunded to your account, as applicable, within 15 working days. In case of cancellation by Vrindkavi, any vouchers used in these orders will be reinstated and made available to you.

13. SHIPPING AND PROCESSING FEE
We charge shipping and processing fees to cover the costs of fulfilling your order, including processing your payment, packing your items, and shipping them to you. For more details, please see our Shipping and Payment Policy.

14. PAYMENT
When using any of the payment methods provided by us, we do not assume responsibility or liability for any loss or damage that may arise directly or indirectly, including but not limited to the following:

  • Lack of authorisation for any transaction.
  • Exceeding the pre-set limit agreed upon by you and your bank(s).
  • Payment issues arising from the transaction.
  • Decline of the transaction for any other reason(s).

In these situations, the responsibility and liability rest with the user and their bank. All payments made for your purchases or services on vrindkavi.shop will be based on the Maximum Retail Price (MRP) shown on the website. These payments will adhere to the terms and conditions of the third-party online payment gateway services, as determined and applicable to your transaction by Vrindkavi. Prior to shipping your order, we may ask you to furnish supporting documents (such as government-issued identification and address verification) to verify the ownership of the payment method you used for your purchase. This measure is in place to ensure a secure and reliable online shopping experience for our users. Vrindkavi may utilise services from Easebuzz and other third-party providers for processing payments on the Website. These payments can be conducted electronically or via cash on delivery transactions, subject to Vrindkavi’s discretion. Your use of these third-party services will be subject to their respective user agreements, seller terms, conditions, and any other rules and policies that are required and applicable based on the nature of your activities.

15. DELIVERY
Vrindkavi makes every effort to deliver products within the specified timeframe indicated at the time of purchase. However, we cannot provide an absolute guarantee of delivery within that timeframe. If Vrindkavi is unable to deliver one or more products within the stated time frame, it does not constitute grounds for cancelling the contract. Nevertheless, if you are unable to accept the delivery of the goods, Vrindkavi may, at its discretion, apply additional shipping charges.

 16. LOSS IN TRANSIT
Vrindkavi strives to deliver products within the specified timeframe mentioned during the purchase. However, we cannot provide an absolute guarantee of delivery within that timeframe. If Vrindkavi is unable to deliver one or more products within the designated time frame, it does not provide grounds for cancelling the contract. However, if you are unable to accept the delivery of the goods, Vrindkavi may, at its discretion, apply additional shipping charges.

17. REFUNDS & RETURNS
Vrindkavi is committed to delivering products that are free from defects. Title to returned items purchased by the user is not transferred to Vrindkavi until the item is received by us. Products purchased on our website are generally not eligible for return, except in cases where the delivered product is damaged or exhibits manufacturing defects. To qualify for a return, the user must report the defective or damaged goods to Vrindkavi within 14 days of receiving the product. Any communication received after this 14-day period will generally not be eligible for a return, unless explicitly covered by the product warranty, even if the product was delivered incorrectly. Vrindkavi retains the sole discretion to determine whether a refund can be issued. For more details, please refer to our Exchange and Refund Policy.

18. PRODUCT DESCRIPTIONS
Vrindkavi strives to provide accurate product descriptions and information for the items displayed on its platform. However, Vrindkavi does not guarantee that product descriptions or other content are entirely accurate, complete, reliable, current, or free from errors. If you receive a product from Vrindkavi that does not match its description, your sole recourse is to contact Vrindkavi within 14 days of receiving the product. In such cases, Vrindkavi reserves the right to offer a solution at its discretion. Please note that Vrindkavi is not obligated to issue refunds or accept exchanges and returns as a matter of policy.

19. PRODUCT COMPLIANCE
Products displayed/sold on the Vrindkavi website are manufactured/ procured as per the applicable local laws of India and are in conformity with the required Indian industry standards.

20. PRODUCT PRICING DISCLAIMER
The prices displayed on our website may differ from prices that are available in stores. Further, the prices displayed in our catalogues are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other international countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable

21. INACCURACY DISCLAIMER
From time to time there may be information on our website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Vrindkavi reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

22. WARRANTIES & LIABILITY
All information, content, materials, products (including software) and other services included on or otherwise made available to you by Vrindkavi are provided on an as is and as available basis, unless otherwise specified in writing. Vrindkavi makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Vrindkavi, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk. Vrindkavi does not warrant that this Website will be constantly available or available at all or that any information on this Website is complete, true, accurate or non-misleading. We will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Vrindkavi shall not be liable for any damages of any kind related to your use of this Site. Though Vrindkavi shall endeavour to protect its websites from any viruses or other illegal use, we do not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through the Site; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on the Website constitutes, or is meant to constitute, advice of any kind. All the products sold on the Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such product that could not be delivered to you. It is your responsibility to ensure that the products purchased on this website are not restricted in your territory. Vrindkavi shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website. Vrindkavi will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

23. INDEMNITY
You agree to indemnify and shall not hold Vrindkavi and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees liable for any claim or demand, including reasonable attorneys’ fees, arising from or related to your violation of this T&C, or any violation of the law or the rights of a third party, or any harm to life and/or property caused by the delivered products.

24. BREACH
If you are found to be in violation of the Terms of Use, Privacy Policy, or other rules and policies, or if we are unable to verify or authenticate the information you provide, or if your actions are believed to pose legal liability for you, other users, or us, we may take the following actions without prior notice: restrict your activity, remove your information, temporarily or indefinitely suspend or terminate your membership, and/or deny access to this Website. Suspended or blocked users are prohibited from attempting to register or use the Website until reinstated by us. Furthermore, if you breach the Terms of Use, Privacy Policy, or other rules and policies, we reserve the right to seek the recovery of any outstanding amounts owed to us and to initiate legal action, including but not limited to involving law enforcement or relevant authorities for possible criminal or legal proceedings against you. Violation of local laws in your jurisdiction may also result in immediate actions, including but not limited to restricting your activity, removing your information, temporarily or indefinitely suspending or terminating your membership, and/or denying access to this Website, without prior notice.

25. SEVERABILITY
We retain the right to modify our website, policies, service terms, and these Terms and Conditions at any time. If any of these conditions are deemed invalid, void, or unenforceable for any reason, that specific condition will be considered separable and will not impact the validity and enforceability of the remaining conditions.

26. WAIVER
Vrindkavi’s failure to enforce one or more of the terms or conditions of the Agreement at any time or for any duration does not constitute a waiver of those terms or conditions. Vrindkavi retains the right to enforce all the Terms and Conditions of this agreement at any time in the future.

27. FORCE MAJEURE
Failure on the part of Vrindkavi to fulfil its obligations and provide services shall not give you the right to make any claims against Vrindkavi or be considered a breach, provided that such failure results from a force majeure event. If either party’s fulfilment of obligations under this Agreement is delayed due to force majeure, the duration of the delay will not be included when calculating timeframes specified in this Agreement. Force majeure events encompass circumstances such as war, civil unrest, strikes, government actions, lockouts, accidents, epidemics, or any other events beyond Vrindkavi’s control, whether directly or indirectly hindering or preventing Vrindkavi from initiating or proceeding with the transactions outlined in this Agreement. It is expressly agreed that a lack of funds will not, under any circumstances, constitute or be considered a force majeure event.

28. DISPUTE RESOLUTION
This agreement will be interpreted and the legal relationship between you and Vrindkavi will be determined and governed by the laws of India. In the event of any dispute arising between you and Vrindkavi concerning your use of the Website or any dealings with Vrindkavi related to any activity on the Website, including but not limited to the validity, interpretation, execution, or breach of any provision in the Terms & Conditions and/or Privacy Policy, including the rules and policies contained herein, the dispute will be exclusively subject to the jurisdiction of the courts in New Delhi. Your responsibility to pay the payment fees will not be suspended during the course of such proceedings.

29. GRIEVANCE
If you have any concerns related to your use of the website, you can contact our ‘customer care’ team by emailing us at contact@vrindkavi.com. Our ‘customer care’ team will review your concern and aim to provide a response within one month from the date of receiving your complaint or grievance.

30. GOVERNING LAW
These Terms and Conditions, as well as the documents related to third-party payment channels, will be regulated and interpreted in compliance with the laws of India. This document is considered an electronic record under the Information Technology Act (2000) and the regulations derived from it, as applicable. It also falls under the amended provisions regarding electronic records found in various statutes, as modified by the Information Technology Act (2000), with all respective amendments. Please note that this electronic record is generated by a computer system and does not necessitate any physical or digital signatures