Vrindkavi is committed to delivering products that are free from defects. Title to returned items purchased by the user is not transferred to Vrindkavi until the item is received by us. Products purchased on our website are generally not eligible for return, except in cases where the delivered product is damaged or exhibits manufacturing defects.

To qualify for a return, the user must report the defective or damaged goods to Vrindkavi within 14 days of receiving the product. Any communication received after this 14-day period will generally not be eligible for a return, unless explicitly covered by the product warranty, even if the product was delivered incorrectly.

We are committed to ensuring your satisfaction. Please read our refund policy carefully to understand the conditions under which refunds are granted.

Refunds Are Allowed In the Following Cases:

• Product Not Received: You have not received your order and no delivery attempt has been made.
• Damaged Product: The product you received is physically damaged or broken upon delivery.
• Incorrect Product: You received the wrong item (different from what you ordered).

Refunds Are Not Allowed In the Following Cases:

• Correct & Undamaged Products: Refunds are not issued if the delivered product is correct and in good condition, but you simply no longer want it.
• Missed Delivery Attempts: If the product was not received due to a missed delivery despite an attempted delivery, a refund will not be provided.

Vrindkavi retains the sole discretion to determine whether a refund can be issued. For more details, please refer to our Exchange and Refund Policy.